Refund policy

At Bark & Cozy, every item is custom-printed just for you and your furry friend! Because each product is made to order, we have specific guidelines regarding returns and refunds.

1-Hour Order Changes & Cancellations
To ensure the fastest possible delivery, your order automatically enters production 1 hour after it is placed. 
* You have a 1-hour window from the moment of purchase to contact us at support@barkandcozy.com if you need to update shipping details, change sizes, or cancel your order.
* After 1 hour, the order is sent directly to our printing facility and cannot be canceled or modified.

Damaged, Defective, or Misprinted Items
If your item arrives damaged, defective, or with a printing error, we will gladly send a free replacement or issue a full refund!
* Please contact us within 30 days of receiving your package at support@barkandcozy.com.
* Include your order number and a clear photo showing the issue. 
* You do not need to ship the item back to us.

Sizing & Change of Mind
Because items are printed on demand, we cannot accept standard returns or exchanges if you selected the wrong size or changed your mind. Please check our size guides on the product pages carefully before finalizing your purchase. 

If you have any issues with your order, please reach out to us at support@barkandcozy.com — we are always happy to help!